PerspectLive Pty Ltd
ABN 81 688 231 674
Email: [email protected]
Effective Date: 19 June 2025
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## 1. About This Policy
This Privacy Policy applies to https://perspectlive.com and all related websites, platforms, and services operated by PerspectLive Pty Ltd.
We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988.
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## 2. What Information We Collect
- Name and email via forms, quizzes, surveys
- Booking calendar submissions
On https://app.perspectlive.com:
- Account registration and profile information
- Payment and transaction details (including bank account details and payment processor email addresses)
- Tax and business information (ABN, TFN, business structure, GST registration status)
- Booking and session data
- Platform usage information
- Coach payout information (bank details, PayPal Business email, Stripe Connect account details)
- Profile photos and uploaded documents (credentials, certifications)
- Reviews and ratings data
On https://my.perspectlive.com:
- Client management and CRM data (available to select clients only)
Social Media Integrations:
- When you connect social media accounts (Facebook, LinkedIn, Google, etc.), we receive profile information including name, email, profile photo, and connections as permitted by your privacy settings
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## 3. How We Use Your Information
We use your information to:
- Provide services across all our platforms
- Process payments and bookings
- Process coach payouts
- Verify coach credentials and qualifications
- Display public profiles, reviews, and ratings
- Facilitate connections between coaches and clients
- Comply with tax reporting obligations (SERR and other ATO requirements)
- Send marketing communications via email and SMS (with consent)
- Sync appointments to calendar services
- Provide client management tools (for select clients)
- Detect fraud and maintain platform safety
- Comply with legal obligations
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## 4. Who We Share Your Information With
Between Platform Users:
- Coaches: Your profile information, photos, qualifications, pricing, and reviews are publicly visible to potential clients
- Clients: Your name and booking details are shared with coaches you book sessions with
- Communication between users is facilitated through our platform
CRM and Marketing Service Providers (USA):
- Store contact and customer data from all domains
- Process email and SMS campaigns
- Provide client management tools
Calendar and Scheduling Service Providers (USA):
- Receive appointment bookings
- Sync scheduling data
Payment Processors (USA):
- Process transactions on https://app.perspectlive.com
- Handle coach payout processing
Hosting and Infrastructure Providers (Australia and International):
- Website hosting, email services, cloud storage
Professional Service Providers (Australia):
- Accountants, legal advisors, banking services
Social Media Platforms:
- When you connect social accounts, information may be shared according to those platforms' privacy policies
Tax and Regulatory Authorities (Australia):
- Australian Taxation Office (ATO) - for SERR reporting and tax compliance
- Report contractor payments and ABN details as required by law
Legal Authorities:
- Australian government agencies when required by law
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## 5. International Data Transfer
Your personal information is transferred to and stored in the United States where some of our service providers operate.
We take reasonable steps to ensure overseas recipients comply with Australian Privacy Principles.
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## 6. Data Security
We implement reasonable security measures including:
- SSL certificate encryption
- Daily automated backups
- Secure storage of sensitive information
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
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## 7. Data Retention
We retain your personal information for 7 years from the date of last interaction, or as required by law (including tax and business records retention requirements).
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## 8. Your Privacy Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information (subject to legal retention requirements)
- Make a complaint about privacy breaches
Contact us at [email protected] to exercise these rights.
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## 9. Complaints
If not satisfied with our response, contact the Office of the Australian Information Commissioner:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
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## 10. Public Information
Profile Information:
- Coach profiles, including photos, qualifications, pricing, and reviews, are publicly visible on our platform
- Reviews and ratings you provide or receive are publicly displayed
- This information may be indexed by search engines
Managing Your Public Profile:
- Coaches can edit their profile visibility settings in account dashboard
- Contact us to request profile removal or modification
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## 11. Cookies and Tracking
We use cookies and similar tracking technologies to:
- Analyze platform usage (Google Analytics)
- Deliver targeted advertising (Facebook Pixel)
- Remember your preferences and login status
- Improve platform performance
Third-Party Services:
- Google Analytics
- Facebook Pixel
- Social media platforms (when you use social login)
Your Choices:
You can disable cookies through your browser settings, but some platform features may not function properly.
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## 12. Contact
PerspectLive Pty Ltd
ABN 81 688 231 674
Email: [email protected]
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Last Updated: 12 October 2025